EarNoun

Account deletion

Delete your account

There are two ways to do this, and both delete the same data. Deletion is permanent — we cannot restore an account or its progress afterwards.

In the app

Fastest, and takes effect immediately

  1. Open EarNoun and sign in to the account you want to delete.
  2. Go to Settings.
  3. Tap Delete account and confirm.
By email

Works even if you have already uninstalled the app

  1. Email support@seliswan.com from the address you signed up with. We use that address to confirm the request is yours.
  2. Tell us you want your account deleted. No other detail is needed.
  3. We complete the deletion within 30 days and reply when it is done.

What deletion covers

Deleted

  • Your sign-in identity, including your email address and, if your sign-in provider supplied one, your name
  • Your learning progress and star ratings
  • Your record of downloaded sessions
  • Your subscription entitlement record

Kept

  • Billing and transaction records, retained for accounting, fraud prevention, and legal compliance, as described in the Privacy Policy
  • Content packs already downloaded to your device — remove those by deleting the app

Cancel your subscription separately. Deleting your EarNoun account does not cancel a subscription bought through an app store, because the app store holds that billing relationship, not us. Cancel it in your Apple App Store or Google Play subscription settings before deleting your account, or you will keep being charged for something you can no longer sign in to.

Questions about any of this go to support@seliswan.com. See the Privacy Policy for what we store and why.