EarNoun

Support

How can we help?

Answers to the questions we hear most, and a direct line to us for everything else.

Email us

Questions, bug reports, and feedback all go to support@seliswan.com. We read every message.

Subscriptions

Manage, restore, or cancel your subscription in your Apple App Store or Google Play account settings. Use Restore purchases in the app after reinstalling or switching devices.

Account and data

To delete your account and the data attached to it, email support@seliswan.com from the address you signed up with.

Frequently asked questions

Which sessions are free?

The first few sessions are free on every account. A subscription unlocks the rest of the catalog.

Do I need an internet connection to play?

You need a connection the first time you open a session, because the images and audio download as a content pack. After that the session plays offline.

I subscribed but the sessions are still locked.

Open the paywall and tap Restore purchases. If they stay locked, make sure you are signed in with the same account you subscribed on, then email us.

How do I cancel?

Cancel from your App Store or Google Play subscription settings, not from inside the app. Canceling stops the next renewal; access continues until the current period ends.

Can I use EarNoun on more than one device?

Yes. Sign in with the same account and your progress and subscription follow you.

How do I delete my account?

Email support@seliswan.com from your account address and we will delete it. Remember to cancel any active subscription separately in the app store.